Internal Sales Manager

  • Permanent
  • Anywhere

Job Title: Internal Sales Manager

Location: Woking

Salary: c£40-£45k

The Job:

You will be managing the Service Internal Sales & Contracts Renewal teams – to gain new business, secure and renew existing service contracts and manage customer enquiries.

Essential Duties/Principal Responsibilities:

  • Drive sales targets & achieve quarterly sales targets with high volume new business service contracts
  • Develop multi-site customers
  • Drive retention and achieve quarterly contract renewal KPI’s – in value and volume
  • Renew service contracts  – from existing customer portfolio
  • Responsibility for managing customer expectations with terms and conditions for renewals
  • Ensure labour profitability by pricing accurately through Engineer attendance
  • Ensuring the performance of the staff is of a high standard
  • Reporting to management / monthly reporting – KPI’s on contact renewals, cancellations, missed visits
  • Manage monthly deferred income report to go into finance revenue report
  • Discussing and resolving customer issues and disputes
  • Drive and encourage growth through new sales activity within the non Municipal customer base.
  • Ensure team follow up on all leads and enquiries and convert into service contracts.
  • Ensure team provide new customer quotes and maintain all open quotes.
  • Manage existing database.
  • Generate and progress quotes relating to service contracts, Installation and commissioning of new equipment.
  • Ensure the process is managed from the initial customer enquiry to a new service contract or works order being secured.
  • Carrying out individual performance reviews (CPG’s – Connect, Perform, Grow)
  • Coaching and mentoring team
  • Organising holidays and training
  • Assist the company in maintaining the highest possible standards of Health & Safety at Work and Quality, this in accordance with current legislation and policies laid down by



  • Must have previous experience in managing people and individual performance
  • Ability to demonstrate commercial acumen
  • Proven experience of achieving sales targets within B2B environment
  • Previous experience of working in a technical environment


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