Job Title: Internal Sales Manager

Location: Woking

Salary: c£40-£45k

The Job:

You will be managing the Service Internal Sales & Contracts Renewal teams – to gain new business, secure and renew existing service contracts and manage customer enquiries.

Essential Duties/Principal Responsibilities:

• Drive sales targets & achieve quarterly sales targets with high volume new business service contracts
• Develop multi-site customers
• Drive retention and achieve quarterly contract renewal KPI’s – in value and volume
• Renew service contracts  – from existing customer portfolio
• Responsibility for managing customer expectations with terms and conditions for renewals
• Ensure labour profitability by pricing accurately through Engineer attendance
• Ensuring the performance of the staff is of a high standard
• Reporting to management / monthly reporting – KPI’s on contact renewals, cancellations, missed visits
• Manage monthly deferred income report to go into finance revenue report
• Discussing and resolving customer issues and disputes
• Drive and encourage growth through new sales activity within the non Municipal customer base.
• Ensure team follow up on all leads and enquiries and convert into service contracts.
• Ensure team provide new customer quotes and maintain all open quotes.
• Manage existing database.
• Generate and progress quotes relating to service contracts, Installation and commissioning of new equipment.
• Ensure the process is managed from the initial customer enquiry to a new service contract or works order being secured.
• Carrying out individual performance reviews (CPG’s – Connect, Perform, Grow)
• Coaching and mentoring team
• Organising holidays and training
• Assist the company in maintaining the highest possible standards of Health & Safety at Work and Quality, this in accordance with current legislation and policies laid down by

Qualifications:

• Must have previous experience in managing people and individual performance
• Ability to demonstrate commercial acumen
• Proven experience of achieving sales targets within B2B environment
• Previous experience of working in a technical environment