SALARY: £40,000 – £45,000 

KEY ACCOUNTABILITIES/RESPONSIBILITIES:

When this role is being undertaken competently, i.e. after induction and any role-specific training, the post holder will:                                   

• Managing & developing the business to achieve & exceed targets
• Sales & Margin development via increased penetration of the existing customer base
• Reporting progress & liaising at hub / area / regional level
• Delivering presentations to customers & staff on the feature & benefits of the product/service group
• Managing and developing relationships with suppliers at local level
• Monitoring key customer accounts with the Hub/Service Centre Managers
• Ensuring high levels of customer service at all times
• Provide appropriate training and coaching to the hub and service centres and external sales force to increase their product and service awareness within the product group
• Operate at all times in a manner that complies with company and Customer Health & Safety Policy and report all cases of non-conformance to site management

COMPETENCIES:

Commercial

• Capability to implement business model and align company strategy with the assigned customers
• Sales and customer relationship development skills
• Negotiation skills at multiple levels within customer organisations
• Communication and inter-personal skills
• Margin management
• Ability to communicate effectively both internally and externally
• Awareness of cleaner, efficient processes

Financial

•   Ability to provide regular forecasts of sales and profitability

System

• Knowledge of Microsoft Excel and Word
• Ability to prepare and deliver management information within required deadlines

Solution Selling

• Understand how the company adds value to its customer and articulate this to assigned customers
• Ability to identify, deliver and document engineering and commercial benefit savings for customers
• Where change is recommended to customers, ability to assist with the change management process
• Ability to leverage successful projects that results in new business opportunities or increased customer retention for the company
• Ability to effectively manage and implement projects
• Ability to resolve conflict with mutually beneficial outcomes for the business and its customers

Operational

• Good knowledge of some or all categories of Maintenance, Repair and Overhaul products and service range relevant to pumps
• Ability to effectively manage sales, margin and customer price savings to achieve company profitability targets
• Effectively manage time and territory in order to maximise opportunities and minimise costs

Qualifications, specific knowledge or experience required

These should be specific and essential for the role and should be identified during the recruitment process.

• Specific technical, specialised or professional know-how needed Knowledge of OEM / MRO market and products and their applications

• Minimum vocational/academic qualifications required GCSE (or equivalent) English Language and Mathematics.

• Professional Qualification required Modern technical or commercial apprenticeship, A level or relevant NVQ level 3 or equivalent

• Knowledge and level of proficiency in the use of IT software packages required Proficient user of windows based programmes.
• Proficiency in the use of any specialised equipment
• Minimum post qualification time and experience necessary to become fully proficient in the role Minimum of 5 years work experience in a commercial, distribution or industrial environment relevant to industrial pumps.